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Data & Tech Policy

This policy applies to all technology systems and platforms built, deployed, hosted and managed by Tech4Good Community(T4GC) and participant information we collect during events, workshops and outreach.

Information We Collect 

We collect only such information as is reasonably necessary to provide, maintain, secure, improve, and support all T4GC platforms and related work.

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Personal information may include:

  • Name

  • Email address

  • Phone number

  • Organisation information

  • Information provided during support requests or communications​

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Non-personal information may include:

  • Platform usage, performance, and analytics information 

  • Browser and device information

  • IP address

  • Session and login information

  • Other technical information generated through use of the platform

How We Use Collected Information

We use the information we collect solely for legitimate work purposes, including to:

  • Provide, operate, and maintain the platform and related services

  • Manage beneficiary accounts

  • Provide beneficiary support

  • Maintain the security, integrity, and reliability of the platform

  • Improve platform functionality, performance, and user experience

  • Prevent fraud, abuse, unauthorized access, or misuse of the platform

  • Monitor service performance and troubleshoot technical issues

  • Comply with applicable legal, regulatory, and contractual obligations and to prevent abuse

We do not sell beneficiary data.

Authentication, Backups & Security

All applications by T4GC support secure authentication systems, including optional third-party sign-in methods and additional account security features where available.

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Passwords used for authentication are securely managed and are never stored in plain text.

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We maintain backup and recovery systems intended to support platform reliability, data resilience, and operational continuity.

We apply industry-appropriate technical and organizational security measures designed to help protect beneficiary information, platform systems, and service availability.

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While we continually work to safeguard our platform and beneficiary data, no cloud platform, software system, or internet-connected service can be guaranteed to be completely secure. By using the platform, beneficiaries acknowledge and accept the inherent risks associated with internet-based services and cloud infrastructure.

Beneficiary Applications & Data

Beneficiaries retain ownership of their:

  • Applications

  • Hosted content

  • Databases

  • Uploaded data

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T4GC does not claim ownership over beneficiary-hosted content.

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Access to beneficiary data is limited to situations reasonably necessary for:

  • Technical support

  • Operational maintenance

  • Security purposes

  • Abuse investigations

  • Legal compliance

Security Incidents

If T4GC becomes aware of a significant security incident affecting beneficiary information, we may take reasonable steps at our best ability to:

  • Investigate the incident

  • Mitigate its impact

  • Notify affected beneficiaries where appropriate and legally required

Analytics & Cookies

T4GC may use analytics and usage measurement tools to help improve:

  • Platform functionality

  • Reliability

  • Beneficiary support

  • Service performance

  • User experience

Cookies and similar technologies may be used for:

  • Authentication

  • Security

  • Analytics

  • Core platform functionality

Beneficiaries may opt out of marketing communications at any time.

Service-related, security-related, or account-related communications may still be sent where necessary, while you are an active beneficiary.

Marketing communications are sent only to beneficiaries who choose to receive them.

Third-Party Services

T4GC may work with trusted third-party service providers for services related to:

  • Infrastructure

  • Hosting

  • Authentication

  • Analytics

  • Payments

  • Communications

  • Monitoring

  • Operational support

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Information may be shared with such providers only where reasonably necessary for:

  • Platform operations

  • Service delivery

  • Security

  • Support

  • Legal compliance

  • Payment processing

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Use of third-party services may also be governed by their own privacy policies and terms.

Data Retention

We retain information for as long as reasonably necessary to:

  • Provide platform services

  • Maintain beneficiary accounts

  • Comply with legal obligations

  • Resolve disputes

  • Protect platform security

  • Enforce agreements

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Deleted account information and associated beneficiary data may be retained for up to 90 days following account deletion, suspension, or termination, unless a longer retention period is required for legal, security, compliance, or operational reasons.

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Operational logs and security-related records may also be retained for a limited period for:

  • Security

  • Debugging

  • Abuse prevention

  • Compliance

Acceptable Use Policy

Beneficiaries may not use T4GC platforms and services for activities that:

  • Violate applicable laws or regulations.

  • Distribute malware or malicious software.

  • Conduct phishing or fraud.

  • Send spam.

  • Perform cryptocurrency mining.

  • Launch denial-of-service (DoS/DDoS) attacks.

  • Distribute copyrighted or pirated material without authorization.

  • Host unlawful, harmful, or prohibited content.

  • Abuse platform infrastructure.

  • Threaten the stability, security, or availability of the platform.

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Beneficiaries may not:

  • Attempt unauthorized access to infrastructure.

  • Bypass platform restrictions.

  • Interfere with other beneficiary environments.

  • Reverse engineer platform systems.

  • Abuse shared resources.

  • Use the platform contrary to its intended purpose.

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T4GC reserves the right to investigate, restrict, suspend, or terminate deployments or accounts that violate these Terms or create operational or security risks. Where reasonably possible, warnings may be issued before enforcement action.

Beneficiary Rights

Subject to applicable law and operational requirements, beneficiaries may:

  • Access their personal information

  • Request correction of inaccurate or incomplete information

  • Request export of eligible account-related data

  • Request deletion of personal information

  • Withdraw consent where processing is based on consent

International Data Processing

T4GC primarily stores and processes beneficiary information within India.

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Where third-party services are used, limited information may be processed in accordance with their operational requirements and applicable laws.

Third-Party & Open-Source Applications

T4GC may deploy, host, manage, maintain, and support applications that include third-party or open-source software.

While T4GC manages the hosting environment and platform infrastructure, the underlying software may be developed and maintained by independent third parties or open-source communities.

Accordingly, T4GC cannot guarantee that third-party or open-source software will be free from:

  • Bugs.

  • Security vulnerabilities.

  • Compatibility issues.

  • Performance limitations.

  • Changes introduced by original maintainers.

Where reasonably practicable, T4GC will apply updates, patches, and configuration changes to maintain platform stability and security.

Beneficiaries are responsible for complying with all applicable licenses and terms governing third-party software.

Responsible Use of AI

T4GC develops and deploys AI and data systems in support of community-led data ownership. 

AI components are used where they enable outcomes that are not otherwise achievable at the required scale, including community self service dashboards, voice and local language access for underserved users, large-scale digitisation of offline records, dataset standardisation and summarisation of large information volumes into decision ready indicators. 

 

For models we train, we: 

  • Evaluate training data for representativeness and quality 

  • Test outputs across user groups and contexts 

  • Design intentionally for local context 

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Human insight is incorporated at every stage: 

  • Humans remain in the loop across our design and deployment practices, particularly where data collection or interpretation is involved, and where outputs inform decisions affecting people 

  • Outreach and communication programs are used to involve a broader set of participants in the governance of our data systems, which in turn informs our bias mitigation practices 

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We take extra care in sourcing the right models 

  • We prefer small, local, open-sourced models. Where a use case exceeds their capability, we consider third-party AI providers. 

  • Participants in outreach programs may use readily available third-party tools and are scoped to public, non-sensitive data until onboarded  onto T4GC-managed systems. 

  • Power consumption is tracked alongside other operational metrics and optimised explicitly. 

Children's Privacy

T4GC services are intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from children.

Changes to This Policy

T4GC may update or modify this Privacy Policy from time to time.

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Updated versions become effective upon publication unless otherwise stated.

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Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy. For privacy-related questions or requests: hello@tech4goodcommunity.com.

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Last updated: 30.7.2026

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